Help centre
How can we help?
Short answers and step-by-step guides for coaches, families, players and club admins.
Start with your role
- For coachesScoring, goals, reviews, sessions, registers and the Train page.
- For familiesJoining, answering for events, goals, practice, workouts and reports.
- For playersYour own login from 13: goals, practice, workouts and your reports.
- For club adminsSeasons, teams, staff, the rubric, safeguarding, reminders and privacy.
Popular walk-throughs
All guides- Set up your club
- Run a skills check
- Score at the boards
- Set and review goals
- Tag a game video
- Your first week as a family
Browse by topic
Getting started
Signing in, finding your way round, the app on your phone.
Scoring and skills checks
Assessment windows, the 1 to 10 scale, scoring at the boards.
Goals, reviews and reports
The development loop from scores to the report.
Video and the studio
Uploading footage, tagging plays, drawing and coaching.
Drills, sessions and off-ice
The drill library, session plans and the Train page.
Schedule and the team
Events, replies, registers, lines and announcements.
For families and players
Your child's goals, practice, workouts and reports.
- Your family home page: This week
- Your child's goals
- Logging practice at home
- Off-ice workouts at home
- Reading your child's report
- Saying if your child can come
- Your child's own login from age 13
- Your consent choices
- Medical details and emergency contacts
- SEND support: telling the coaches what helps
- Your off-ice week: the plan, reminders and progress
Running the club
Setup, teams, staff, seasons and settings.
- Setting up your club: the checklist
- Teams and rosters
- One player on several teams
- Importing a roster from GameDay or Flexviews
- Importing teams from EIHStats
- Inviting coaches and staff
- Putting staff on teams
- Staff responsibilities: switching things on or off for one person
- Rink codes and family sign-ups
- The rubric and skills
- Club settings and branding
- Preparing next season
- Exploring with the demo academy
- The club dashboard
- Coach development: observations, hours and portfolios
- Switching features off for your club
- Playing up, to the EIH Junior Playing Up Policy
- Girls' teams, and girls on mixed teams
Privacy and safeguarding
Consent, who sees what, data downloads and erasure.
Your account
Your profile, emails, signing in and out.
Can't find it? Email hello@rinktracker.com and a person will reply.