Data requests: downloading and erasing a player's data

How to answer a subject access request with a player's full data download, and how a club admin permanently erases a player's data.

For club admins

Families ask the club, usually through their child's coach or the welfare officer, for a copy of their child's data or for it to be deleted. These tools are listed under Data rights tools on Data and privacy.

app.rinktracker.com

Download everything held about a player

1. Open the player's page.
2. Press All data. A file downloads with everything RinkTracker holds about the player.
3. Send it to the family in the way your club handles data requests.

All data is available to the club admin and the safeguarding lead. The download is a structured data (JSON) file, and it is recorded in the audit log. Respond within one month.

Erase a player's data

Use erasure for a request under the right to erasure, or when a player has left and the retention period has passed. The suggested retention is: keep development records while the player is a member, plus six years, then erase.

1. Open the player's page and scroll to Erase all of [first]'s data.
2. Enter the Reason (kept in the audit log), for example the date of the parent's request.
3. Type the player's full name to confirm.
4. Press Erase permanently.

The audit log keeps a record that an erasure happened and why, without the child's details.

Coaching video

A family can delete their child's coaching clips and video reviews themselves by turning off Video for coaching on their privacy page. That deletion is permanent.

Still stuck? Email hello@rinktracker.com and we'll help.